GeneXus Support

You need GeneXus applications in production to stay stable without depending on one or two people. This service is for CIOs and operations leads who want disciplined support with clear SLAs.

Who is this for

• CIO/CTO responsible for GeneXus-based systems in production.
• IT operations leads who need predictable support coverage.
• Consulting partners with GeneXus products that require post-go-live care.
• Teams that just migrated and need steady hands to avoid regressions.

Problems we solve

• Incidents take too long because nobody truly owns them.
• Hotfixes create new bugs; releases feel risky.
• Monitoring is weak, so issues are found by end users.
• Knowledge lives in a few people; onboarding new staff is slow.
• No simple way to prioritize small changes vs. incidents.

What we do

We provide structured support for GeneXus systems with SLAs, runbooks and steady delivery.

• Triage and resolve incidents with agreed response times.
• Deliver hotfixes and minor evolutions with regression checks.
• Set up monitoring/alerts for critical flows and jobs.
• Maintain runbooks and documentation specific to your KB and environments.

How we work

Small senior team embedded with your operations cadence.

• Onboard fast: review KBs, environments and key flows; define SLAs and priorities.
• Use your tooling (Azure DevOps/Jira) with a clear queue for incidents and changes.
• Weekly reviews on SLA compliance, risks and upcoming releases.
• Rotate engineers for continuity and share knowledge to reduce single points of failure.

What you get

• Faster, more reliable incident response.
• Safer hotfixes and minor changes with fewer regressions.
• Visibility into health through alerts and runbooks your team can use.
• Less dependency on individual developers.

Next step

We start with a short call to understand your current support gaps and set SLAs, then open a shared queue to begin coverage. Need steady GeneXus coverage? Request a call.