Soporte GeneXus después de una migración

After a GeneXus migration, the real risk is in production. Monitoring, disciplined support and small adjustments prevent regressions and keep confidence high.

When this matters

• You recently upgraded GeneXus and need stability in production.
• Incidents surface because new versions behave differently.
• Teams rely on a few people who know the new setup.
• Audits or SLAs require predictable response and documentation.

Common problems

• Hotfixes introduce new bugs due to missing regression checks.
• Monitoring is weak, so users find issues first.
• Deployments are manual and error-prone after the upgrade.
• Knowledge about the new version isn’t documented.

Post-migration checklist

Stabilize monitoring and alerts

• Instrument critical flows; set alerts for errors and performance.
• Define ownership for incidents and changes with SLAs.

Protect releases

• Standardize deployment scripts/pipelines for the new version.
• Add smoke/regression tests around key transactions.

Keep knowledge alive

• Maintain runbooks for environments, deploys and known issues.
• Rotate engineers to reduce single points of failure.

How Eximus usually handles this

We pair GeneXus Support with modernization know-how: SLAs, runbooks, monitoring and small refactors to keep production steady. If some components still need upgrading, we plan them without risking uptime.

Next step

Need steady hands after a migration? We can review your current gaps and set up support and guardrails. Request a call or see GeneXus Support and GeneXus Modernization.